Comments for KRag's Weblog http://tskraghu.wordpress.com Jottings from a professional Sun, 28 Jun 2009 05:04:10 +0000 http://wordpress.com/ hourly 1 Comment on Retaining Customers During Down-turns by Sudhir R. http://tskraghu.wordpress.com/2009/03/19/retaining-customers-during-down-turns-2/#comment-84 Sudhir R. Sun, 28 Jun 2009 05:04:10 +0000 http://tskraghu.wordpress.com/?p=304#comment-84 In a zest of process compliance and certification, real objective of the process is lost. Any process makes sense to me if it is adding a business value, which I can charge to my customer, OR it is reducing my waste, which allows me to delivery the same value to my customer with lesser cost. Though it looks like a very common sense this is the last thing, which is considered once we start our journey of process. This journey reminds me the movie “The Lord of the Rings”. There are three sequels of the movie and at the end of each sequel audience come out of the theatre with confused faces. This is why I would like to a journey of process as “The Lord of the Process Rings”, a movie J. In a zest of process compliance and certification, real objective of the process is lost. Any process makes sense to me if it is adding a business value, which I can charge to my customer, OR it is reducing my waste, which allows me to delivery the same value to my customer with lesser cost. Though it looks like a very common sense this is the last thing, which is considered once we start our journey of process. This journey reminds me the movie “The Lord of the Rings”. There are three sequels of the movie and at the end of each sequel audience come out of the theatre with confused faces. This is why I would like to a journey of process as “The Lord of the Process Rings”, a movie J.

]]> Comment on Retaining Customers During Down-turns by T Ashok http://tskraghu.wordpress.com/2009/03/19/retaining-customers-during-down-turns-2/#comment-83 T Ashok Sat, 30 May 2009 06:20:02 +0000 http://tskraghu.wordpress.com/?p=304#comment-83 The notion that the stated process needs to be diligently executed, without questioning the business value and ignoring the intended contextual adjustment needed, is indeed sadly commonplace. Since a process is measured (as you have outlined 'Adherence' as an example), and the perception that these can be used punitively, possibly makes the consumer mindlessly implement without questioning and adjustment. My take is that "process is simply a logical series of steps", but the community-at-large views this as "larger-than-life" and thereby creating a sense of aura/rigidity. The notion that the stated process needs to be diligently executed, without questioning the business value and ignoring the intended contextual adjustment needed, is indeed sadly commonplace.

Since a process is measured (as you have outlined ‘Adherence’ as an example), and the perception that these can be used punitively, possibly makes the consumer mindlessly implement without questioning and adjustment.

My take is that “process is simply a logical series of steps”, but the community-at-large views this as “larger-than-life” and thereby creating a sense of aura/rigidity.

]]> Comment on Retaining Customers During Down-turns by T Ashok http://tskraghu.wordpress.com/2009/03/19/retaining-customers-during-down-turns-2/#comment-82 T Ashok Fri, 29 May 2009 07:35:06 +0000 http://tskraghu.wordpress.com/?p=304#comment-82 (1) ..crazy thought In a era of physical stuff production, our eye, ear, tactile senses were 'key to doing'. To ensure good coordination, well-laid processes as written documents, diagrams, checklists were used interpreted easily by the "thinking sense" as this "sense" was free! In the era of virtual stuff production, thinking sense is the only sense that is (supposedly!)seriously used and this busy/overloaded. In this contention of (a) "doing the job" -thinking and (b)"how to the job",- process we pay more attention to (a) and refuse to think about (b) as our thinking sense is overloaded. We become dumber and (a) suffers! :-) Whoa - what a interesting weirdo justification for poor thinking! Am I making sense? (2) Process implies measurements.. Measurement means behaviour change - for the good or bad. In the instance where we have meet 100% schedule , we have to meet it or we perceive that we will be punished. Hence our behavior changes, sometimes in the stupid direction that was not intended by the process formulator. (1) ..crazy thought
In a era of physical stuff production, our eye, ear, tactile senses were ‘key to doing’. To ensure good coordination, well-laid processes as written documents, diagrams, checklists were used interpreted easily by the “thinking sense” as this “sense” was free!

In the era of virtual stuff production, thinking sense is the only sense that is (supposedly!)seriously used and this busy/overloaded. In this contention of (a) “doing the job” -thinking and (b)”how to the job”,- process we pay more attention to (a) and refuse to think about (b) as our thinking sense is overloaded. We become dumber and (a) suffers!
:-) Whoa – what a interesting weirdo justification for poor thinking!

Am I making sense?

(2) Process implies measurements.. Measurement means behaviour change – for the good or bad. In the instance where we have meet 100% schedule , we have to meet it or we perceive that we will be punished. Hence our behavior changes, sometimes in the stupid direction that was not intended by the process formulator.

]]> Comment on Jest a Minute! by T Ashok http://tskraghu.wordpress.com/2009/03/12/jest-a-minute/#comment-81 T Ashok Fri, 29 May 2009 07:18:17 +0000 http://tskraghu.wordpress.com/?p=285#comment-81 Good one. Seems figurative " Eat the sh.." Good one. Seems figurative ” Eat the sh..”

]]> Comment on An Experience With A Complex WAN Project by tskraghu http://tskraghu.wordpress.com/2009/01/12/a-complex-infrastructure-project-management-%e2%80%93-an-experience/#comment-80 tskraghu Mon, 20 Apr 2009 04:51:21 +0000 http://tskraghu.wordpress.com/?p=264#comment-80 It is when I think there is some experience to share on a contemporary topic. It is when I think there is some experience to share on a contemporary topic.

]]> Comment on An Experience With A Complex WAN Project by Heartburn Home Remedy http://tskraghu.wordpress.com/2009/01/22/a-complex-infrastructure-project-management-%e2%80%93-an-experience-2/#comment-77 Heartburn Home Remedy Wed, 15 Apr 2009 11:44:44 +0000 http://tskraghu.wordpress.com/?p=270#comment-77 I follow your posts for quite a long time and should tell you that your articles always prove to be of a high value and quality for readers. I follow your posts for quite a long time and should tell you that your articles always prove to be of a high value and quality for readers.

]]> Comment on An Experience With A Complex WAN Project by Heartburn Home Remedy http://tskraghu.wordpress.com/2009/01/12/a-complex-infrastructure-project-management-%e2%80%93-an-experience/#comment-76 Heartburn Home Remedy Wed, 15 Apr 2009 11:44:43 +0000 http://tskraghu.wordpress.com/?p=264#comment-76 This topic is quite hot on the Internet right now. What do you pay the most attention to when choosing what to write about? This topic is quite hot on the Internet right now. What do you pay the most attention to when choosing what to write about?

]]> Comment on Retaining Customers During Down-turns by tskraghu http://tskraghu.wordpress.com/2009/03/19/retaining-customers-during-down-turns-2/#comment-72 tskraghu Tue, 31 Mar 2009 16:38:35 +0000 http://tskraghu.wordpress.com/?p=304#comment-72 There are three questions here: 1. Does the practice really deliver value to the practioner? Is it process for the sake of process? Many practices fail on this count. 2. Has it been clearly communicated to the practioner? 3. Is it too much effort to implement a practice? Some well-designed practices fall into disuse because there is not enough systems support to implement it. Thanks, Rajesh, for your inputs. . There are three questions here:
1. Does the practice really deliver value to the practioner? Is it process for the sake of process? Many practices fail on this count.
2. Has it been clearly communicated to the practioner?
3. Is it too much effort to implement a practice? Some well-designed practices fall into disuse because there is not enough systems support to implement it.

Thanks, Rajesh, for your inputs.

.

]]> Comment on Retaining Customers During Down-turns by Rajesh Rajani http://tskraghu.wordpress.com/2009/03/19/retaining-customers-during-down-turns-2/#comment-71 Rajesh Rajani Tue, 31 Mar 2009 07:55:28 +0000 http://tskraghu.wordpress.com/?p=304#comment-71 This is so true. Unfortunately, in an environment driven by checklists, not following this will lead to you being marked as "Not following quality procedures laid down". Sending the 100% adherence report is the path of least resistance. This is so true. Unfortunately, in an environment driven by checklists, not following this will lead to you being marked as “Not following quality procedures laid down”. Sending the 100% adherence report is the path of least resistance.

]]> Comment on An Experience With A Complex WAN Project by tskraghu http://tskraghu.wordpress.com/2009/01/12/a-complex-infrastructure-project-management-%e2%80%93-an-experience/#comment-68 tskraghu Mon, 02 Mar 2009 07:11:08 +0000 http://tskraghu.wordpress.com/?p=264#comment-68 Glad to see the post is of some use to a practicing professional! It would be even richer if you could add the wisdom of your experience. Glad to see the post is of some use to a practicing professional! It would be even richer if you could add the wisdom of your experience.

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