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The man counted the currency note bundle given by the cashier. He felt it was short by a note.

‘M’m, could you kindly load it in the counting machine and check it out for me?’

The cashier sounded impatient, her manner less than friendly: ‘Why, is it less…..look I’m busy, don’t have the time. Why don’t you count it yourself carefully once, twice, eh?

‘No, M’m, I think there’s a note or two in excess.’

The bundle was hastily snatched from his hands, counted on the machine multiple times and given back.

**

It works when a service-delivery-chain is drawn into the transaction with stakes enlarged beyond the transaction!

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Life: Trick Or Treat

Sanmargam

I was waiting in line for a ride at the airport in Dubai. When a cab pulled up, the first thing I noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for me.

He handed me a laminated card
and said: ‘I’m Abdul, your driver. While I’m loading your bags in the trunk I’d
like you to read my mission statement.’

Taken aback, I read the card.
It said: Abdul’s Mission Statement: “To get my customers to their destination
in the quickest, safest and cheapest way possible in a friendly environment.”

This blew me away. Especially
when I noticed that the inside of the cab matched the outside. Spotlessly
clean!

As he slid behind the wheel,
Abdul said, ‘Would…

View original post 444 more words

How About…

Mumbai: Goof-up delayed police, cost two children’s lives in Ghatkopar

Read the report on the goof up here.

Updated: Oct 11, 2019, 07:36 IST | Anurag Kamble

Due to a miscommunication when information was passed on by Mumbai police, Pune police took down a wrong registration number and ended up chasing the wrong car at the time when the Ghatkopar man was strangling his kids……..

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appending a check-digit to the car number? It’s a key numeric object in many crime and accident cases to avoid misreporting.. Of course, means more fin-eco cost to accomodate an extra digit and repainting those plates. May be at least with new registrations or some intelligent data-based subsetting like only for vehicles for hire if the data shows they’re usually the get-away vehicles?…

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Are Corporates Different?

” A government servant doing his official work as per prescribed rules!”

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Source: Prakash Sankhala

Today I came across a reaffirmation of something I had heard even earlier. It’s all about what is valued most in aspiring/practicing engineering-leads/managers by (product) companies in US.

A is a smart young man who has made rapid strides in his professional career in the few years he is employed in a very well-known product company in the west coast. He was recently promoted as the champion of a futuristic platform slated to serve as the bedrock for the company’s flagship products in the pipeline (or maybe it’s already deployed).  

Not surprisingly laudatory messages flowed in on his promotion, coming from his team, peers and others mostly congratulating him for his achievement. The manager’s message was a little different and more insightful. I understood in gist it went something like: ‘Besides being a genuine person, compassionate in his approach and frank without being brutal in his feedback, he was recognized for being a great help to his team and its success…’

My eyes lit up. Interesting, how did/does it happen? May be there was something in here waiting to be dug up and aired for broader good.  Or, like at other times, it might throw up some ‘Drinking milk is good for health’ kind of statements. Try I did and this is what I came up with.

At this point I must point out my digging – a short exercise – was not with A directly, but with a very articulate professional close to him and in the know. In a way it was a blessing because I was being served with sum-up’s without the obfuscating details (always available if needed).

A had in his team a good number of youngsters faced with and fazed by humungous amount of code thrown at them. Much as he might have wished, there was simply no way he could sit with them one-on-one and help them in their work.

Ye huyi na baath, ab batao, batao, kya kiya A? Tell us, tell us what did A do! 

No magic, here. He would give them pointers to what, where and how, induct them into a few structured processes (and possibly tools and techniques), and leave them alone to work on the details. It made them happy they did the work on their own, boosting their self-confidence. Soon they learnt to do some part of the analysis too all by themselves. Result: faster learning, quicker ramp-up, better productivity and a happier team.

While this may work with the younger lot, how did he handle the seniors in the team?

Firstly, he quickly appraised himself of their background, their skills and strengths. He would then place before them a few questions that needed to be resolved for the job at hand and challenged their mettle. They were free to research, analyse and figure out the answers for a discussion. It included bringing their prior experience and knowledge, wherever relevant, to bear up on the problem. It was thus an interesting, useful and tedium-breaking problem-solving cum learning exercise for them and for A too. Once again, the result of having tail-up seniors on one’s side: enhanced quality of the solution, better productivity and a happier and motivated team.

While the above may not be an entirely new read to many, it’s nevertheless an interesting insight into a) how a young successful engineering-lead on the rise in a product company made it work for him and b) what product companies value and recognize in their engineering-leads/managers.    

It’s clear while individual excellence may well be a prerequisite for other pieces to fall in place, it’s not an end in itself. Enabling and empowering others in the team to perform gets far better results for the organization and for oneself in terms of recognition and reward.

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Source: Image from here.

Design Thought

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Peer Review

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Source: Fawzy Elsharkawy‎ in Science Memes