A short post from Valeria Maltoni at conversationagent.com draws attention to a paper about health services reforms needed in Canada wherein Dr. Sholom Glouberman and Dr. Brenda Zimmerman address how problems should be looked at.
The authors in their paper identify problems under three types: a) Simple b) Complicated and c) Complex. These are explained using this table:
The paper shows, in a real-life application in the healthcare domain, how the vicious cycle of ever-resource-hungry ER services – a sore point with many countries in the west – may be transformed into a virtuous cycle of providing needed services. All it calls for is a right perspective, regarding it as a complex problem and adopting an appropriate approach for this class of problems in seeking solutions.
A number of examples are cited to show how a wrong perspective of the problem – often one is seduced by prior experience to regard a truly complex problem as a complicated one amenable to our learned methods – leads to incorrect approaches resulting in undesired outcomes.
An amazing paper, I think, that forces us to relook at how we have been handling many seemingly intractable personal/professional/societal problems with little or mixed success.
Their paper has wide applicability far beyond its subject of medicare in Canada (dated 2013). Is accessible at: http://publications.gc.ca/collections/Collection/CP32-79-8-2002E.pdf
And Valeria Maltoni’ insightful blog on a variety of topics backed by her enormous experience in the creative execution of integrated marketing and communication programs is available at: http://conversationagent.com