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George Buckley

These words come in at a time when reality perceived to be very complex and no one claims to have all answers. Today organizations are said to prefer smart and empowered individuals homed in flatter structures to command-driven ‘tools’ embedded in deep hierarchies.

Reality is better served, one would think, by a middle ‘gray’ with a place, time and degree for either approaches..

Perhaps Buckley made the observation in a context that wasn’t included.

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Source: managementtoday.co.uk

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and the sticks too.

From Drive: The Surprising Truth About What Motivates Us by  Daniel H. Pink via Delancey.com (lightly edited)

 “…

“Behavioral scientists often divide what we do on the job or learn in school into two categories: ‘algorithmic’ and ‘heuristic.’ An algorithmic task is one in which you follow a set of established instructions down a single pathway to one conclusion. That is, there’s an algorithm for solving it. A heuristic task is the opposite. Precisely because no algorithm exists for it, you have to experiment with possibilities and devise a novel solution. Working as a grocery checkout clerk is mostly algorithmic. You do pretty much the same thing over and over in a certain way. Creating an ad campaign is mostly heuristic. So are designing new software, inventing new products…

“During the twentieth century, most work was algorithmic — and not just jobs where you turned the same screw the same way all day long. Even when we traded blue collars for white, the tasks we carried out were often routine. That is, we could reduce much of what we did — in accounting, law, computer programming, and other fields — to a script, a spec sheet, a formula, or a series of steps that produced a right answer. … The consulting firm McKinsey & Co. estimates that in the United States, only 30 percent of job growth now comes from algorithmic work, while 70 percent comes from heuristic work. A key reason: Routine work can be outsourced or automated; artistic, empathetic, non-routine work generally cannot.

“The implications for motivation are vast. Researchers such as Harvard Business School’s Teresa Amabile have found that external rewards and punishments — both carrots and sticks — can work nicely for algorithmic tasks. But they can be devastating for heuristic ones…

Rewards, by their very nature, narrow our focus. That’s helpful when there’s a clear path to a solution. They help us stare ahead and race faster. But ‘if-then’ motivators are terrible for [complex conceptual problems]. As experiments show, the rewards narrowed people’s focus and blinkered the wide view that might have allowed them to see new uses for old objects.”

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From Inc. (lightly edited):

Walmart Just Created a Side Hustle for Its 1 Million Employees

By Chad Perry, Senior Sales Leader 
walmart-02-2017_222426

These days, you’ll be hard pressed to find an individual who isn’t working a side gig or side hustle.

In the old days, it was paper routes and second jobs. Today, many side hustlers aspire to be the next internet star or consulting guru. But most are simply looking to make an extra buck or two.

Don’t believe me?

Look around your company and you’re sure to find more than one individual hustling on the side. And that’s from the front lines all the way to the executive suite.

In a brilliant move, Walmart just tapped into the “make money on the side” desire of its employees.

The Walmart Associate Delivery Program

In a Walmart blog post Thursday, Marc Lore, president and CEO of Walmart U.S. e-commerce, announced the testing of an associate delivery concept.

The model is pretty simple: Associates are able to opt in to deliver groceries on their way home from work.

Associates can choose how many packages to deliver, along with the size and weight, and also which days they want to deliver.

(Some sources report that Walmart will limit the number of associate deliveries to 10 a day. The remaining deliveries will be handled by carriers like UPS and FedEx.)

Walmart then uses technology to match deliveries and associates. The technology will never take an associate too far out of their way home.

Here’s why the move is brilliant.

The Hunter Becomes the Hunted

Walmart was once considered the unbeatable juggernaut, gobbling up anything in its path. Today, Amazon has grown to two times the size of Walmart, and threatens to devour it.

Amazon has built a delivery network of over 40 cargo jets, truck fleets, drivers, and, in the not-too-distant future, drones. Many have speculated that this network will be the downfall of Walmart.

But, in one single action, Walmart tapped into the latent needs of more than a million employees, and now has a home delivery force to rival that of Amazon. For little to no extra cost (certainly less than Amazon spent).

The Lesson of Latent Employee Needs

Walmart knows that many of its employees are no doubt working side hustles. We all have employees and co-workers who are doing the exact same thing.

Why not keep it in the family? Why not build greater employee loyalty and improve the customer experience (because your employees are more loyal)?

Why not make the side hustle an on-the-way-home hustle? Why not be both the employer and the side hustle?

And that is the brilliant lesson we can learn from Walmart: There are latent needs in every employee. Tap into them, and you’ll find yourself with an increase in bandwidth, productivity, and skill-sets.

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Source: Inc.com

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Make Customers A Good Reason To Go To Work This Morning And Every…

And think of this: We, in service sector, do good to our customers again and again often see their happiness right before our eyes and get paid for it too!  Even Bill Gates giving away his billions in philanthropy doesn’t get to do that.

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Source: www

 

 

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Outside a hospital:

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This security guard’s duty is to instruct people to remove their shoes.

Why he was arranging shoes in the rack?

“Sir, this seat is my office and I want to sit in neat office.”

He also greets worried visitors with a reassuring ‘Everything will be fine, your patients will soon go home with you.’

In all likelihood he would not have had the benefit of any level of schooling.

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Source: Adopted from facebook.com/groups/101024580247213/ posted by Gautham Iyengar (here)

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