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I was camping in a fairly large house, well maintained, surrounded by a number of flowering trees and plants, home to countless birds that treated us to a melodious cacophony announcing their morning foray and home coming in the evening. It was time for the trees to renew themselves – service staff came in the morning and again in the afternoon to sweep off the leaves copiously shed by the tress on the front-yard.  The flowering plants however were still abloom. At times on my touch, a bee would startle me flying out from deep inside the flower.

For one who has lived all his life in Mumbai flats (apartments) where one cannot take ten steps without hitting a wall, one’s auditory nerves constantly assaulted by caw’s of those sullen crows and bark of stray (and house) dogs, this was an overwhelming experience. The spacious front-yard was where I took my mandatory morning and evening walks, my senses enjoying the sights and sounds around.

Get the picture?

The only blot on the scene was the rubble piled up near the neem tree at one corner of the house in the front.  The house owner had not cleared it intending to reuse it in future possibly for patching up parts of the yard.

Yesterday morning, walking near the neem tree I saw a splash of red dried up on the debris. I had not seen it before. Clearly, someone, possibly one of those tradesmen called in for some repair work, had used it as a spittoon after chewing a paan (betel leaf + lime + arca nut shavings + whatever). Unfortunate, but true, in this country one may freely spit in public or even common spaces, but never so within a house. But the perpetrator saw it differently – if the corner was good (?) to pile up the rubble, no one minding, it was ok for him to spit over there.

The ‘Broken Window’ syndrome playing out!

Broken_windows,_Northampton_State_Hospital

From wiki: ‘Under the broken windows theory, an ordered and clean environment, one that is maintained, sends the signal that the area is monitored and that criminal behavior is not tolerated. Conversely, a disordered environment, one that is not maintained (broken windows, graffiti, excessive litter), sends the signal that the area is not monitored and that criminal behavior has little risk of detection.’

A few broken windows, at times even one, left unfixed for some time is a trigger or invitation for many more, if not all, to be broken.

Much is written on this syndrome as a subject of study under criminology and urban sociology.

Outside of crime, the phenomenon may be observed in many other contexts: projects, product development, organizations, communities and even in personal life.

When a project manager leaves unfixed the first infractions on time deadline, quality issues or team indiscipline…, the first window is broken. His team reads it differently. It’s very likely he would, to his grief, witness many more ‘broken windows’ before long on his way down and out.

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Source: wikipedia

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the-power-of-stories

Our grandma’s always knew. The power of stories to engage, influence and persuade is now being rediscovered by the business community  and its relevance in all functions of an organization. .

In his talk with former Procter & Gamble executive Paul Smith, now a speaker and trainer on storytelling techniques and author of Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale, Skip Prichard got him to share his  personal experience of the power of a sales story.

An extract from a transcript available here (Skip’s blog on Leadership Insights):

Last summer my wife, Lisa, and I were at an art show in Cincinnati. She was on a mission to find a piece for our boys’ bathroom wall at home.

At one point we found ourselves at the booth of an underwater photographer named Chris Gug. Looking through his work, Lisa got attached to a picture that, to me, looked about as out of place as a pig in the ocean. It was a picture of a pig in the ocean! Literally. A cute little baby piglet, up to its nostrils in salt water, snout covered with sand, dog-paddling its way straight into the camera lens.

When I got my chance, I asked the seller (named Gug) what on Earth that pig was doing in the ocean. And that’s when the magic started.

He said, “Yeah, it was the craziest thing. That picture was taken in the Caribbean, just off the beach of an uninhabited Bahamian island named Big Major Cay.” He told us that years ago, a local entrepreneur brought a drove of pigs to the island to raise for bacon.

Then he said, “But, as you can see in the picture, there’s not much more than cactus on the island for them to eat. And pigs don’t much like cactus. So the pigs weren’t doing very well. But at some point, a restaurant owner on a nearby island started bringing his kitchen refuse by boat over to Big Major Cay and dumping it a few dozen yards off shore. The hungry pigs eventually learned to swim to get to the food. Each generation of pigs followed suit, and now all the pigs on the island can swim. As a result, today the island is more commonly known as Pig Island.”

Gug went on to describe how the pigs learned that approaching boats meant food, so they eagerly swim up to anyone arriving by boat. And that’s what allowed him to more easily get the close-up shot of the dog-paddling piglet. He probably didn’t even have to get out of his boat.

I handed him my credit card and said, “We’ll take it!”

Why my change of heart? The moment before he shared his story (to me at least), the photo was just a picture of a pig in the ocean, worth little more than the paper it was printed on. But two minutes later, it was no longer just a picture. It was a story—a story I would be reminded of every time I looked at it. The story turned the picture into a conversation piece—a unique combination of geography lesson, history lesson, and animal psychology lesson all in one.

In the two minutes it took Gug to tell us that story, the value of that picture increased immensely. It’s the kind of story that I now refer to as a “value-adding” story because it literally makes what you’re selling more valuable to the buyer.

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From an interview of innovation author Gijs van Wulfen to talk with him about his new book The Innovation Maze, which is a follow-up to his great first book The Innovation Expedition, by Braden Kelly, an innovation speaker, trainer and change specialist, and co-founder of the web site innovationexcellence.com posted on October 12, 2016:

“…

 What is the best way for people to document the business case for an idea?

 For more than 10 years, I have been using and giving instructions on a handy, practical framework for a new business case. My advice is to just use PowerPoint (or keynote) instead of writing a full written report, as nobody will read it anyway. Here’s the framework of a seven (7) page new business case, which you can present in 20 minutes at the most:

Slide 1: The Customer Friction
— Customer situation
— Customer need
— Customer friction (problem/challenge)

Slide 2: Our New Concept
— The customer target group (qualitative and quantitative)
— The marketing mix of the new product, service or business model
— New for…. (the world, the market, our company)

Slide 3: This Makes Our Concept Unique
— Buying arguments for the customer
— Current solutions and competitors
— Our positioning

Slide 4: It Will Be Feasible
— We are able to develop it
— We are able to produce it
— The development process

Slide 5: What’s In It For Us?
— Number of customers (in year three)
— Projected revenues (in year three)
— Projected profits (in year three)

Slide 6: Why now?
— Why to develop it now
— What if we say no

Slide 7: The Decision to Proceed
— Major uncertainties
— Development team
— Process, costs and planning

…”

The interview transcript is available here:

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About Braden Kelley

Braden Kelley is a popular innovation speaker and workshop leader, helps companies build innovation cultures and infrastructures, and plan organizational changes that are more human and less overwhelming. He is the author of Charting Change from Palgrave Macmillan and Stoking Your Innovation Bonfire from John Wiley & Sons. Braden has been advising companies since 1996, while living and working in England, Germany, and the United States. Braden earned his MBA from top-rated London Business School. Follow him on Twitter and Linkedin.

 

 

 

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MIND OVER MATTER.....BUSINESS MODEL REDIFINED Arun Subrhamanyam.jpg

 

 

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Via: Internet

 

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At least to me, it’s new. Never thought the joke could be on us, not about someone from south-of-boondocks as I had imagined.

A policeman sees a drunk staring at the ground beneath a streetlight. “What are you doing?” the cop asks.

“Looking for my keys.” says the drunk. “I dropped them in the dark alley over there.”

“Then why are you over here?” asks the policeman, confused.

“Because the light’s so much better over here.”

The streetlights are our controlled environments where we look for answers —labs, classrooms, fixed timetables, and clear metrics. But things are more fluid in the real world. For that we need to rely more on tacit knowledge from our experience

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Source: conversationagent.com/2016/07/striving-for-conciseness-and-clarity.html while talking about ‘Streetlights and Shadows: Searching for the Keys to Adaptive Decision Making’, a book by research psychologist Gary Klein, a pioneer in naturalistic decision making.

 

 

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you getting monkeys is not just with hires. Goes for vendors, contractors, third parties…

This is for the managers and executives priding on their ability to squeeze every freebie, concession and discount out of their beleaguered vendors.

Here we go:

The  headman from the painting cum landscaping company  was speaking with the hard-driving customer about the job awarded to them.

Laying-Turf  jokesoftheday.net

In the first room, she said she would like a pale blue. The contractor wrote this down and went to the window, opened it, and yelled out “GREEN SIDE UP!”

In the second room, she told the painter she would like it painted in a soft yellow. He wrote this on his pad, walked to the window, opened it, and yelled “GREEN SIDE UP!”

The lady was somewhat curious but she said nothing. In the third room, she said she would like it painted a warm rose color. The painter wrote this down, walked to the window, opened it and yelled “GREEN SIDE UP!”

The perplexed lady then asked him, “Here I’m telling you what to do and you keep yelling ‘green side up’?”

“I’m sorry,” came the reply. “them…are laying sod in the front and around.”

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Source: Adapted from jokesoftheday.net

 

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