Feeds:
Posts
Comments

Archive for the ‘Leadership’ Category

calyps.ch sales-cartoon-customer-fault (1).jpg

 

End

Advertisements

Read Full Post »

This is an edited extract from an interesting post on a topic much written about. from James Altucher, one of the few offering down-to-earth counsel that I like reading.

Cognitive biases are used in almost every sales campaign, business, marketing campaign, movie, news, relationship, negotiations, everything. Almost all of your interactions are dominated by biases and understanding them is helpful in standing up and seeing things for what they really are.

James takes up a rap song of all things and analyzes it for ideas how to be get better at persuasion!!

The song “Lose Yourself” is from the movie 8 Mile. Although I recommend it, you don’t have to see it to understand what I am about to write. I’ll give you everything you need to know.

Eminem is a genius at sales and competition and he shows it in one scene in the movie. A scene I will break down for you line by line so you will know everything there is to know about sales, cognitive bias, and defeating your competition.

First, here’s all you need to know about the movie:

Eminem is a poor, no-collar, white-trash guy living in a trailer park. He’s beaten on, works crappy jobs, gets betrayed, etc. But he lives to rap and break out somehow.

In the first scene he is having a “battle” against another rapper and he chokes. He gives up without saying a word. He’s known throughout the movie as someone who chokes under pressure and he seems doomed for failure.

Until he chooses himself.

The scene I will show you and then break down is the final battle in the movie. He’s the only white guy and the entire audience is black. He’s up against the reigning champion that the audience loves.

He wins the battle and I will show you how. With his techniques you can go up against any competition.

After he wins it, he can go on to do anything he wants. To win any battles. To even run the battles each week. But he walks off because he’s going to do his own thing. He chooses himself. The movie is autobiographical. 300 million records later he is the most successful rapper in history.

Here is the scene (8.55 mins) with explanatory subtitles:

 

In case of a problem playing it here, it may also be viewed on YouTube.

James also generously provides for supplementary reading here.

Also helps to know if you wish to do all you can in a competitive situation. For instance, you could show your competition as not in the prestigious ‘313’ group (quite the opposite of its negative connotation in the clip!)…

All in all a great effort, so effective in laying it bare for us in the shortest possible way. Thanks, James.

Of course, there are tomes on the subject to read if you so wish.

 

End

Read Full Post »

Not as easy and obvious as it appears for most of us, ordinary mortals – I meant the ‘making happy’ part, not about selling ice-creams:-)

23380394_496344164061810_8994766677922771661_n rajiv jalota.jpg

 

End

Read Full Post »

The Asian Entrepreneur

Competence and wisdom of a source of information, instruction or inspiration, be it a book, a teacher, a consultant or the net, can show a simpler and surer way out or mire one in unending complexity.

Here’s a metaphorical illustration from Ray’s Daily:

**

The new family in the neighborhood overslept and the six year old daughter missed her school bus.

The father, though late for work, agreed to drive her if she’d direct him to the school. They rode several blocks before she told him to turn the first time, several more before she indicated another turn.  This went on for 20 minutes — yet when they finally reached the school, it proved to be only a short distance from their home.

Asked why she’d led the father over such a circuitous route, the child explained, “That’s the way the school bus goes, and it’s the only way I know.”

**

End

 

Source: image from asianentrepreneur.org

Read Full Post »

And it’s unbelievably cheap too while yielding immense safety benefits!

From an article (and clips) here by Christoph Roser, brought up by Gopalakrishna Sunderrajan:

Look at this short clip (49 secs):

What is the train driver pointing at and what is he saying?

The technique of ‘Point and Call‘ is practiced by the Japanese railway companies from around 1900, and it is now widespread throughout Japan. And to a little extent, however not with the same rigor, outside of railways too.

With Japanese railroads, anything that has to be looked at is usually confirmed using point and call. First and foremost, this is for observing railroad signals that indicate whether the train is allowed to proceed, whether there are speed restrictions, or whether the train needs to stop. For example, when a speed limit starts in 500 meters, the train driver points at the sign and says, “Limit 75 Distance 500.

The technique is also used to verify the timetable. At every stop, the driver points to the corresponding line in the timetable to verify the target arrival and departure times. For example, when leaving the station, the driver points at the timetable and says, “Three o’ clock 12 minutes 15 seconds depart Shibuya station.

While the train stops, the speed is verified by pointing at the speedometer. Platform attendants and conductors also point along the platform to check if the train is clear, often also pointing at additional surveillance monitors for this purpose. For example, the conductor points at the doors after closing and states, “Good Closure,” then points at the monitors and states, “Good monitors for departure.

Pointing and Calling combines looking at something, pointing at it, calling out the observation, and listening to your own voice, giving co-action and co-reaction among the operator’s brain, eyes, hands, mouth, and ears. Not only looking but also pointing and sometimes stating the observation avoids sloppiness and helps keep focus and attention. For simple tasks (and most of these tasks are reasonably simple), this technique reduces errors by almost 85%. Some companies use only pointing, or only calling, but the technique is most effective when combined.

Here’s another clip on the subject (3.55 mins):

The article appeared in the beginning of 2014. Surprisingly for some reason this easy-to-implement innovative practice does not seem to have caught on yet outside of Japan.

End

 

Read Full Post »

We all know about one of the most-talked-about routes to take to innovation: ‘value disruption’.

For example:

1 Who Killed The Business

(from Who Killed The Business?)

But “it’s not always an easy situation to deal with, simply because it often creates discomfort and pain.  This usually results in a sense of uncertainty and instability, which we, as people, are neurologically wired to react to and move away from.”

Janet Sernack puts her finger on two important attributes that enhances the ability to disruptingly innovate. While the basic idea may not be new, its articulation certainly is, giving us a handle for building these up – some food for performance coaches’ thoughts and action:

It’s all about ‘gumption and grit.

Gumption is defined by the Cambridge Dictionary as “the ability to decide what is the best thing to do in a particular situation, and to do it with energy and determination.”  

 And grit in the context of behavior is defined as “firmness of character; indomitable spirit” according to Merriam-Webster dictionary, adapted (by Angela Duckworth, in her TED talk) to include “perseverance and passion for long-term goals.” 

 Sernack explains:

This requires people to let go of being “nice” worrying about being politically correct, to develop innovation and collaboration, by being intentionally and safely contrary, provocative and disruptive involving:

  • Gumption; deeply cleansing people’s minds, to let go of old fixed, conventional and avoidance mindsets, risk adversity, fear of failure, complacency and other normal & habitual resistance factors to change they might have, without making them “wrong.”
  • Grit; passionately persevering being contrary, provocative and safely disruptive to achieve innovation goals and outcomes.

necessary to survive, achieve and thrive in VUCA times (situations or environments that engender high levels of volatility, uncertainty, complexity and ambiguity).

She goes on to combine these two into a single skill-set ‘being provocatively competent’ and identifies its key characteristics in her post here.

 

End

Read Full Post »

Sanmargam

No odious comparison or put-down’s:

Shahid Akhtar, studies Physics & Technology at Ajyal Almaarefah International School, Jizan Quora hpih

Thinking about it, employee engagement is not very diff from bringing up children! A similar situation that readily comes to mind is the recognition of team performance versus an individual’s.

Just when this post was being put together, this comes along: This Burger King employee was shamed on social media – her story here makes a sad reading.

In our daily bustle, we forget garbage needs to be removed, burgers flipped…

End

Source: Contributed in Quora by Shahid Akhtar studying Physics & Technology at Ajyal Almaarefah International School, Jizan

View original post

Read Full Post »

Older Posts »