Feeds:
Posts
Comments

Posts Tagged ‘Innovation’

This mantra comes from here:

Innovation Mantra

End

 

 

 

Advertisements

Read Full Post »

Mike Shipluski

 

End

 

Source: shipluski.com

 

 

Read Full Post »

An interesting example of how a ticklish situation was turned into an opportunity to impress and gain business advantage.

Udaivilas Oberoi

From HBR March/April 2017:

M.S. Oberoi and the front-line obsession

Successful founders understand the economics of customer loyalty. In their early days they know every customer by name. Keeping that up becomes impossible as they grow, but nevertheless they remain obsessed with making sure that someone is looking out for every customer at all times.

Few business leaders have developed this attention to the front line as effectively as M.S. Oberoi, the founder of the Oberoi Group, a chain of luxury hotels in India. Oberoi obsessed about every detail in his hotels that might affect the customer experience. Even in his eighties he kept visiting his hotels to make sure employees were getting everything right, and in doing so he established a culture by which all employees shared in his obsession.

Poornima Bhambal, the assistant manager of the front office at the Oberoi Udaivilas, in Udaipur, described for us the company’s empowerment program, which encourages all employees to do what it takes to delight customers and even gives them access to small amounts of money in order to do so. “We love to surprise and delight guests with little gifts and niceties,” Bhambal said, “and the empowerment program allows this to happen.”

One example, related to us by Vikram Oberoi, a grandson of M.S. Oberoi who now serves as the group’s CEO, was what happened when the staff at one hotel discovered that an American family occupying two rooms was taking all the toiletries — twice a day. This seemed a bit much to the housekeeping staff, and the manager’s first instinct was to go to the family and politely point out that they probably had enough toiletries.

But instead, says Oberoi, after some coaching, “He created a basket of soaps and shampoos and oils used at the hotel’s spa, and wrote a note that was signed by the housekeeping staff. The note said, ‘We notice you like our toiletries and wanted to give you a supply you can take home and share with friends.’ The family loved this. They wrote us after, saying that we were the most fantastic hotel and that they would tell all their friends to visit. That’s a wonderful business result from the investment of a box of lotions!”

Image of Oberoi Udaivilas from theholidayindia.com

Read Full Post »

From Inc. (lightly edited):

Walmart Just Created a Side Hustle for Its 1 Million Employees

By Chad Perry, Senior Sales Leader 
walmart-02-2017_222426

These days, you’ll be hard pressed to find an individual who isn’t working a side gig or side hustle.

In the old days, it was paper routes and second jobs. Today, many side hustlers aspire to be the next internet star or consulting guru. But most are simply looking to make an extra buck or two.

Don’t believe me?

Look around your company and you’re sure to find more than one individual hustling on the side. And that’s from the front lines all the way to the executive suite.

In a brilliant move, Walmart just tapped into the “make money on the side” desire of its employees.

The Walmart Associate Delivery Program

In a Walmart blog post Thursday, Marc Lore, president and CEO of Walmart U.S. e-commerce, announced the testing of an associate delivery concept.

The model is pretty simple: Associates are able to opt in to deliver groceries on their way home from work.

Associates can choose how many packages to deliver, along with the size and weight, and also which days they want to deliver.

(Some sources report that Walmart will limit the number of associate deliveries to 10 a day. The remaining deliveries will be handled by carriers like UPS and FedEx.)

Walmart then uses technology to match deliveries and associates. The technology will never take an associate too far out of their way home.

Here’s why the move is brilliant.

The Hunter Becomes the Hunted

Walmart was once considered the unbeatable juggernaut, gobbling up anything in its path. Today, Amazon has grown to two times the size of Walmart, and threatens to devour it.

Amazon has built a delivery network of over 40 cargo jets, truck fleets, drivers, and, in the not-too-distant future, drones. Many have speculated that this network will be the downfall of Walmart.

But, in one single action, Walmart tapped into the latent needs of more than a million employees, and now has a home delivery force to rival that of Amazon. For little to no extra cost (certainly less than Amazon spent).

The Lesson of Latent Employee Needs

Walmart knows that many of its employees are no doubt working side hustles. We all have employees and co-workers who are doing the exact same thing.

Why not keep it in the family? Why not build greater employee loyalty and improve the customer experience (because your employees are more loyal)?

Why not make the side hustle an on-the-way-home hustle? Why not be both the employer and the side hustle?

And that is the brilliant lesson we can learn from Walmart: There are latent needs in every employee. Tap into them, and you’ll find yourself with an increase in bandwidth, productivity, and skill-sets.

End

 

 

 

Source: Inc.com

Read Full Post »

A Simple How To For Innovation

 

End

Read Full Post »

Innovation Stahl.jpg

Thus concludes Greg Satell in his efforts to find out what is common to successful companies known for their innovation. He finds in his study so many opposites in their approaches that he cautions ‘Here’s Why You Should Think Twice Before Listening To Business Gurus‘.

End

Read Full Post »

Swedish pharmacy chain Apotek Hjartat is showing off a billboard placed outdoor at what appears to be a smokers’ haunt, that brings up a man coughing whenever an ‘offender’ passes by puffing away! And closes with a gentle suggestion for the New Year.

 

End

 

 

 

 

Read Full Post »

Older Posts »